Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders require 30% deposit. Client can mail me their fabric or I can find it for you. Custom orders take 7-10 days once I have the fabric in-hand.
Fabric is expected to be somewhat dirty. Please remember my pieces have been hand picked from France and Italy. They come in vessels which takes 4-6 weeks to arrive but before they depart, I move them to Netherlands. So with that said, the pieces are handled with care but sometimes you'll need to clean them with soap and water if velvet or with a wet cloth if leather.
As soon as payment is received in full, we start looking for a third party driver. Shipping to the east-coast is fairly easy for us. You can expect to receive your items in 7-10 days after purchase. Shipping to the mid-west is more complicated about 2-4 weeks. Shipping west-coast about 2-3 weeks.
Yes. We have a third party that changes frame colors for example from gold leaf to black or from silver to blue. They charge about $250-$500 per chair and $500-$1,000 for a sofa.
Yes. From time to time, we bring floor mirrors and chandelier and everything in between (benches, coffee tables, side tables, bed frames, vanity tables, commodes).